FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery usually takes 3–7 business days after dispatch.

Do you offer free shipping?

Any free-shipping offer is shown on the site or at checkout. Otherwise standard rates are calculated by destination before payment.

How strong are the air fresheners?

Gel tubs and refill bottles are designed for gradual, continuous freshness in a room, hallway, bathroom or car. Scent strength depends on the size of the space and airflow. Start with the lid partly open and adjust to suit the room. Keep fresheners upright and away from heat, direct sunlight and children or pets.

Are the cleaners safe around pets and children?

They are household cleaning products, not pet or child products. Keep them out of reach, use them in a ventilated area, and follow the label. Do not let pets walk on a freshly cleaned floor until it is dry, and do not use cleaners on food bowls or pet beds unless the label says it is suitable.

Can I use the car shampoo on other things?

Car wash and wax shampoo is formulated for vehicle paint and trim. Follow the label dilution, use a clean bucket and rinse thoroughly. Do not use it on fabric, leather or interior surfaces unless the label confirms it is suitable.

How should I store the products?

Store sealed, upright and out of direct sunlight, away from heat and out of reach of children and pets. Do not decant into food or drink containers.

Can I return an item?

Unopened items can be returned within 30 days. Opened chemicals and pet consumables cannot be returned unless faulty or damaged. See our Refund Policy.

How can I contact you?

Email [email protected] or use our Contact Us page.