Refund Policy

Refund Policy

We want you to feel confident ordering from Squeaky Haus. If an item is not right, contact us within 30 days of delivery so we can help.

Return Eligibility

For hygiene and safety reasons, opened air fresheners, cleaners, hand wash, car care products and pet consumables cannot be returned unless they are faulty or arrive damaged. Unopened items may be returned in their original packaging with seals intact. Pet treats must be unopened and in date. We may decline a return for an item that shows signs of use or has been stored in unsuitable conditions.

How to Start a Return

Email [email protected] with your order number, the item and the reason for the return. We will confirm eligibility and provide return instructions. We will confirm the return address and any return-shipping cost when the return is approved.

Refunds

After the returned item is received and inspected, we issue the refund to the original payment method. Please allow up to 5 business days for the refund to be processed. Your bank or card issuer may need additional time to post the credit.

Damaged or Incorrect Items

If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery and include photos of the item and packaging. Do not use a damaged product, especially one that may have leaked onto skin, pets or food surfaces. We will arrange a replacement or refund where appropriate.

Questions

See our Shipping Policy for delivery details or contact us with any return question.